Privacy Policy
Community Valley Bancorp is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers' personal information, as well as that of all visitors to our web site.
Because information is a vital part of our business, we understand how important it is to you to know what will happen to any credit or other personal information you give us.
Our goal is to protect your information on the Internet and on on-line banking in the same way that we protect it in all the other ways we interact with you: in branches, at ATMs and on the phone.
You can visit our web site and find out about our products and services, find the branch location nearest you and learn about community events we support without giving us any information about yourself.
If you do provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, we will not disclose (share, sell or divulge) it to external organizations unless we have informed you, been authorized by you, or are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.
We have established procedures to maintain accurate, current and complete customer financial information. In the event a customer disputes the accuracy of the bank's data, we will perform a complete investigation and report the results to the customer and make any corrections in a timely manner.
Community Valley Bancorp limits employee access to personally identifiable information to those with a business reason for knowing such information. All bank personnel are educated so that they understand the importance of confidentiality and customer privacy.
All employees are required to sign an acknowledgement of receipt of the bank's employee handbook that contains the confidentiality policy. Appropriate disciplinary measures are used by the bank to enforce employee privacy responsibilities.
Specific information about customer accounts or other personally identifiable data will not be revealed to unaffiliated third parties for their independent use, except:
- Where it is necessary for completing transfers.
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
- In order to comply with government agency or court orders.
- If you give us written permission.
If information is provided to a third party, Community Valley Bancorp will insist that the third party adhere to similar privacy principles that allow for keeping such information confidential.
Contacting Us by Email
- We never sell or give out email addresses to anyone.
- We save messages and email addresses only for a few specific reasons. We save messages if we think we'll need to refer to them later when we communicate with the visitor.
- We may also send out occasional notices about helpful new features on the site, but the recipient can always choose not to receive these notices.
Important Notice Regarding Email
Community Valley Bancorp cannot guarantee the confidentiality of information sent via email on the Internet. For this reason, we strongly urge you not to include any private information such as Social Security Numbers or account numbers in your email communications with us (or anyone else for that matter).
Our email responses to any inquiries you may have will never contain any confidential information. Community Valley Bancorp will not be responsible for any damages you sustain if you transmit private or sensitive information to us by email.